{"id":12,"date":"2025-07-10T06:48:48","date_gmt":"2025-07-10T06:48:48","guid":{"rendered":"https:\/\/douglaslux.store\/?page_id=12"},"modified":"2026-03-20T07:24:29","modified_gmt":"2026-03-20T07:24:29","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/amy.ponireluxe.top\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-09f3e2b e-flex e-con-boxed e-con e-parent\" data-id=\"09f3e2b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf8ade3 elementor-widget elementor-widget-wd_text_block\" data-id=\"bf8ade3\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3><strong>\ud83d\udce6 Hassle-Free Returns Policy<\/strong><\/h3><p class=\"ds-markdown-paragraph\">*30-Day Satisfaction Guarantee*<\/p><h4><strong>Standard Return Policy<\/strong><\/h4><ul><li>Our return policy is valid for\u00a0<strong>30 days from the date your order was placed<\/strong>or\u00a0<strong>7 days after you receive your item<\/strong>, whichever comes last.<\/li><li>If the specified timeframe has passed, unfortunately, we are unable to offer a refund or exchange.<\/li><\/ul><h4><strong>Pre-Order Return Policy<\/strong><\/h4><ul><li>For\u00a0<strong>Pre-Orders<\/strong>, we understand the extended nature of these orders and offer additional flexibility.<\/li><li>The return policy for Pre-Orders is extended to\u00a0<strong>30 days from the date of dispatch<\/strong>.<\/li><li>If 30 days have passed since the dispatch date, unfortunately, we cannot offer a refund or exchange.<\/li><\/ul><h4><strong>\u2705 Eligible Returns<\/strong><\/h4><p>To be eligible for a return, your item must:<\/p><ul><li>Be unused and in the same condition as when you received it.<\/li><li>Be returned in the original packaging with all tags and accessories included.<\/li><\/ul><ul><li><p class=\"ds-markdown-paragraph\"><strong>No-Questions-Asked Refunds<\/strong>: Return any unused perfume within\u00a0<strong>30 days<\/strong> .<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Defective\/Damaged Items<\/strong>: We cover return shipping &amp; send replacements immediately.<\/p><\/li><\/ul><hr \/><h3><strong>\ud83d\udeab Non-Returnable Items<\/strong><\/h3><p class=\"ds-markdown-paragraph\">For safety reasons, we cannot accept:<\/p><ul><li><p class=\"ds-markdown-paragraph\">Products with broken seals or evidence of use.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Items purchased during final sale (clearly marked).<\/p><\/li><li>Gift cards or promotional vouchers.<\/li><li>Items marked as \u201cFinal Sale.\u201d<\/li><\/ul><h3>\ud83d\udccc Additional Notes<\/h3><ul><li data-start=\"164\" data-end=\"379\">All jewelry and bags may show <strong data-start=\"194\" data-end=\"229\">natural signs of wear over time<\/strong>, including oxidation, fading, or minor hardware wear.<\/li><\/ul><p>This is normal and consistent with regular use, even for full-price luxury boutique products.<\/p><ul><li data-start=\"164\" data-end=\"379\">Products that have been <strong data-start=\"406\" data-end=\"462\">used or worn are not eligible for return or exchange<\/strong>.<\/li><li data-start=\"164\" data-end=\"379\">Returns or exchanges must include <strong data-start=\"625\" data-end=\"656\">complete original packaging<\/strong>.<\/li><li data-start=\"164\" data-end=\"379\">Exchanges are available <strong data-start=\"686\" data-end=\"713\">for the same style only<\/strong>.<\/li><li data-start=\"164\" data-end=\"379\">Skin sensitivity or allergic reactions vary by individual and are <strong data-start=\"785\" data-end=\"819\">not considered product defects<\/strong>. Customers with sensitive skin should purchase with caution.<\/li><\/ul><hr \/><h3><strong>\ud83d\udd01 3-Step Return Process<\/strong><\/h3><ol start=\"1\"><li><p class=\"ds-markdown-paragraph\"><strong>Contact Support<\/strong><br data-start=\"91\" data-end=\"94\" \/>\ud83d\udce7 Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"104\" data-end=\"123\">info@ponireluxe.top<\/a><br data-start=\"123\" data-end=\"126\" \/>\ud83d\udcf1 WhatsApp: +852 5911 5847<br data-start=\"153\" data-end=\"156\" \/>\ud83d\udcac Telegram: @PONI1888<\/p><\/li><li><p class=\"ds-markdown-paragraph\">with:<\/p><ul><li><p class=\"ds-markdown-paragraph\">Order number<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Reason for return<br \/><em>(No approval needed for eligible returns)<\/em><\/p><\/li><\/ul><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Ship Your Return<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\"><strong>FREE EU\/US Label<\/strong>: We email prepaid shipping label (DHL\/UPS).<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Global Returns<\/strong>: Use local drop-off points in 15 countries (<a target=\"_blank\" rel=\"noreferrer\">See Map<\/a>).<\/p><\/li><\/ul><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Instant Refund<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\">Refund processed within\u00a0<strong>48 hours<\/strong>\u00a0of warehouse receipt.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Original payment method credited in 3-5 business days.<\/p><\/li><\/ul><\/li><\/ol><hr \/><h3><strong>\ud83c\udf0d Global Returns Simplified<\/strong><\/h3><div class=\"markdown-table-wrapper\"><table><thead><tr><th>Region<\/th><th>Return Address<\/th><th>Transit Time<\/th><\/tr><\/thead><tbody><tr><td><strong>EU<\/strong><\/td><td>Germany Warehouse<\/td><td>8-15days<\/td><\/tr><tr><td><strong>US<\/strong><\/td><td>New Jersey Hub<\/td><td>5-10 days<\/td><\/tr><tr><td><strong>UK<\/strong><\/td><td>London Facility<\/td><td>7-18 days<\/td><\/tr><tr><td><em>No shipments to China required<\/em><\/td><\/tr><\/tbody><\/table><\/div><hr \/><h3><strong>\ud83d\udee1\ufe0f Consumer Protection Commitments<\/strong><\/h3><ul><li><p class=\"ds-markdown-paragraph\"><strong>No Customs Risks<\/strong>: All returns handled locally.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Zero Return Shipping Costs<\/strong>\u00a0(except final sale items).<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Real-Time Tracking<\/strong>: SMS\/email updates at every stage.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>24-Month Authenticity Warranty<\/strong>: Batch code verification included.<\/p><\/li><\/ul><hr \/><h3><strong>\u26a0\ufe0f Important Notes<\/strong><\/h3><ul><li><p class=\"ds-markdown-paragraph\">We reserve the right to refuse returns violating policy (e.g., used products).<\/p><\/li><li><p class=\"ds-markdown-paragraph\">For full terms, see our\u00a0<a target=\"_blank\" rel=\"noreferrer\">Refund Policy<\/a>\u00a0or contact\u00a0<a href=\"https:\/\/mailto:info@ponireluxe.top\/\" target=\"_blank\" rel=\"noopener noreferrer\">info@ponireluxe.top<\/a>.<\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce6 Hassle-Free Returns Policy *30-Day Satisfaction Guarantee* Standard Return Policy Our return policy is valid for\u00a030 days from the date<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/amy.ponireluxe.top\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amy.ponireluxe.top\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amy.ponireluxe.top\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amy.ponireluxe.top\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amy.ponireluxe.top\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":9,"href":"https:\/\/amy.ponireluxe.top\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":51015,"href":"https:\/\/amy.ponireluxe.top\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/51015"}],"wp:attachment":[{"href":"https:\/\/amy.ponireluxe.top\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}